What are the dimensions of the Lunette menstruation cup?
The diameter of the Lunette menstruation cup (model 2) is 46 mm by 52 mm. The stem measures 20 mm. The volume of the cup is 30 ml.
The diameter of the Lunette menstruation cup (model 1) is 41 mm by 47 mm. The stem measures 25 mm. The volume of the cup is 25 ml.
The Lunette menstruation cup is soft and pliable.

Does the Lunette menstruation cup have a money back guarantee?
Instead of focusing on the return guarantee, we have invested in excellent customer service. Normally it takes several menstrual cycles to learn to use the menstruation cup, but some women succeed in using the cup right from the start.
The Lunette menstruation cup is very convenient as you need to purchase it only once, and it soon pays for itself when you consider the savings on sanitary napkins and tampons. When handled and used correctly, the Lunette menstruation cup lasts up to ten years, i.e. it is very cost effective when considering its product life.

Can you wash the storage bag of the Lunette menstruation cup?
The storage bag is made of satin, so it can be hand washed or washed in the washing machine (delicate wash) at 40 degrees. The bag can also be ironed (medium heat).
The storage bag fabric may seem a bit rigid at the beginning, but it will become significantly softer after washing.

At work I can’t wash the Lunette menstruation cup with the recommended neutral detergents. Should I wash the cup with perfumed soap or tap water?
Perfumed soaps with unfavourable pH-values might leave the cup with a layer of substances that irritate the mucous membrane; they sometimes contain agents that also keep silicone from functioning properly. It is better to wash the menstrual cup carefully with tap water before using the wrong kind of soap. The Lunette menstrual cup is smooth on the inside, so it is easy to clean with water only. The next time you wash the cup at home, remember to wash it with soap.

I managed to get the cup in, but now I can't get the cup out! It seems like the cup is stuck inside, I can get a hold of the stem and the bottom of the cup, but I can’t get it out. The cup has now been inserted already for ten hours, is there a risk of an infection? Should I contact my physician? What should I do?
First of all, you should relax! To remove the cup, it is essential for you to relax the vagina muscles and breathe calmly to relax. If you can only think of getting the cup out, we recommend that you put the issue aside for a moment. You may be tensing the muscles without noticing. A vertical position also brings the cup lower thanks to gravity.
The usage limit of 12 hours is a recommendation. It is not likely that longer use will cause problems. If the usage time of the cup is significantly longer, you should monitor your health a bit more closely as the risk of infection is higher and it may also put you at a higher risk for yeast infections.
Find a comfortable position that will allow you to remove the cup more easily. Many women remove the cup while straddling the toilet bowl. In this position, the vagina is open, and while sitting, it is easy to relax your legs. Breathe deeply and steadily to make relaxing easier.  Grasp the bottom of the cup tightly with your forefinger and thumb and press the cup together. The vagina has a natural curve, and for many women, the cup is above the pubic bone when sitting. You can ease the removal by first inserting your forefinger parallel to the vagina along the cup edge to the upper part of the cup. Then press the cup together and finally, grasp the cup with your thumb as well. Sometimes, but not always, you can hear a small noise when the suction is released. Pull the cup down. At the beginning, it might seem like you need to pull it with force, but after practising, you will notice that this is more of a question of technique than of force. Tug the cup down firmly; do not let go at any stage. When the cup is at the opening of your vagina, press the cup together just like when inserting it, so that no pressure is applied to the mucous membrane. When removing the cup, you should remember to relax: the cup won’t come out by itself, but it will not take much effort to remove it. At the beginning, it might seem a bit complicated, but soon the inserting as well as the removal will be easy and fast! The bottom of the Lunette menstrual cup does not contain reinforcement like the other cups on the market, so you will easily get a hold of the bottom to release the suction.
Sometimes women have trouble removing the cup because it is so far inside the vagina that they can't get a hold of the bottom or stem. In many cases, the menstrual cup moves further into the vagina at night: in this case, you should not try to remove it right after waking up. Wait at least half an hour. Squatting (with your legs spread and bent and your heels beneath your bottom) - in the shower, for example – helps open the vagina and helps bring the menstrual cup down to the opening of the vagina. At this point, you can grasp the lower part of the cup with your fingers, sit down in the bathtub (if you prefer) relax and remove the cup as explained above. 
Even though you should not remove the cup by pulling on the stem alone, it is easier to pull the cup bottom down with the stem. Another way to bring the cup further down is to push downward (just like when emptying one’s bowels). However, when using these muscles, you should remember to stop pushing as soon as you have got a good hold of the cup bottom; at this point, you should relax the muscles in order to facilitate removal.

I’ve heard that the uterine should be inside the cup. What is the uterine orifice and when do I know that it is inside the cup?
The uterine orifice is the entrance of the uterus from which the menstruation blood flows through a pin-sized hole to the vagina. The uterine orifice is located in the upper part of the vagina; however, in some women, it moves significantly lower during menstruation. Since the uterine orifice is usually relatively high in the vagina and the menstrual cup is placed down low in the vagina, the uterine orifice remains above the cup. Tampons on the other hand are placed up inside the vagina, just where the uterine orifice is located. In Lunette’s diagram, the uterine orifice is intentionally placed very high to emphasise that the correct position of the menstrual cup is very low in the vagina. So in other words, the cup is just inside the vagina.
Leaks are more frequent in women whose uterine orifice moves lower during menstruation or whose menstruation cup has been inserted too high in the vagina next to the uterine orifice or above it. The menstruation cup might also exert pressure on the uterine orifice and cause discomfort and even pain. The best way to evaluate the uterine orifice is leakage; if you have experienced leakage even when the cup had been opened successfully, make sure that the cup is significantly lower than the uterine orifice. In some women, the uterine orifice fits best inside the menstruation cup.
For many women, the uterine orifice descends after giving birth; in others, it is simply further down. If you have given birth several times or recently, you should exercise the pelvic diaphragm muscles. Keeping these muscles in shape is useful when using the menstruation cup, as well as to avoid incontinence and to improve sex. Exercising the pelvic diaphragm muscles won’t hurt anyone!
If you have not experienced leakage and you have not located the uterine orifice, there is no need to try to do so in the future. You are one of the women whose uterine orifice is so deep in the vagina that it does not affect the use of the menstrual cup in any way.

I am 14 years old and my period just started. Now I am considering the menstruation cup. Am I too young to use Lunette?
Even young girls can use Lunette and virginity is not an obstacle for the menstruation cup. We recommend the smaller Lunette menstrual cup (size 1) for younger women.
However, young girls and especially virgins might need to practise a bit more at the beginning, because they are not so familiar with their own anatomy and the vaginal muscles are tighter than those of older women. If the hymen is still covering the vaginal opening then, as with tampons and other internal menstrual products, it may not remain "intact" during insertion, but young women can use the cup successfully. We recommend taking time to practise - preferably during your period, as the vagina is more flexible than normal and the blood works as a lubricant. The cups are supplied with detailed instructions.

Can I use the Lunette menstruation cup even if I am allergic to latex?
You can use the silicone menstruation cup even if you are allergic to latex. Lunette is made of medical-grade silicone that does not cause allergies, as it is hypoallergenic, odourless and latex-free. There are many types of silicone, but the silicone used in the Lunette menstruation cups has been tested to be safe. It is the same material used in very demanding products.

I have long fingernails. Can I still use Lunette menstruation cups?
Even if you have long nails, you can probably use Lunette menstruation cup without any trouble. The first time you use the cup, you probably will have to learn the best way to insert and remove it without scratching yourself. Long nails are not an obstacle for use; inserting and removing the cup should not be any harder than doing other things with long nails.
Note that with long nails, you will have to pay particular attention to hygiene. Fingernail beds are particularly suitable to the growth of bacteria, so you should wash your hands and nail beds carefully before handling the menstruation cup.

I sometimes get leaks and spotting. Is this normal?

When inserted correctly the Lunette forms a complete seal which collects all menstrual blood. If you are getting leaks, the most common reason is that the cup has not sealed prooperly. Insert your finger parallel to the cup and run your finger around the rim-you may notice that it has not unfurled completely. Also, check that the 4 little air holes near the rim of the cup are not blocked (you may need to use a pin to unblock any dried mucuc covering them). For the cup to seal properly air must enter these holes just after insertion to allow the cup to unfurl properly. Be patiennt and you will very quickly discover your perfect insertion technique for your body and enjoy the amazing freedom that the Lunette brings!

I am aware of the cup when I'm walking around and sitting. How can I make it more comfortable?

All women have vaginas of different lengths-some short and some long. The cup sits in the lower third of the vagina just past the vaginal muscles. If you are aware of the Lunette during normal activities then try inserting your index finger and gently pushing the cup a little further into the vaginal cavity. If this is not successful then trim the tab at the bottom of the cup, as it is this part that will be protruding at the vaginal opening and making you aware of its position. The tab is marked with lines. Try trimming one line off at a time then re-inserting. Check comfort for an hour or so. The tab can be trimmed right up to the cup, but note-always leave at least one line of tab to enable easy removal of the cup and be careful not to damage the cup itself!

I've used the Lunette for years and have just had a baby. Can I use the Lunettte during postnatal bleeding?

The Lunette is to be used only as a menstruation device. After childbirth the vagina is often inflamed, irritated and sore. Inserting the Lunette may cause further irritation and so is not indicated for this use. The postnatal discharge must be left to exit the body and the vagina to return to its normal pre-birth condition. Use cloth pads to absorb the discharge and only return to using the Lunette once your menstrual cycle has returned. Consult your doctor if you have any concerns.

Can I get Toxic Shock Syndrome from using the cup?

The menstrual cups have been on the market for a long time, and no reported cases of toxic shock syndrome (TSS) have been attributed to their use.  Toxic Shock Syndrome is an infection caused by bacteria entering through wounds or mucous membrane.  Symptoms include sudden high fever, sore throat, vomitting, diarrhoea, a rash that resembles sunburn, dizziness, muscle aches, fainting or blackouts.  TSS is an extremely rare but potentially fatal disease that can occur in men, women and children.  As the majority of TSS reported cases occur in young girls and women under 30 years old, TSS is associated with high absorbancy tampon use.  Early recognition and cure are of vital importance, so if you have some of the above mentioned symptoms, remove the menstrual cup at once, contact your doctor, and tell her about the possibility of TSS.

Is the material of the cup safe?

Some women have expressed their concern about the silicone used, largely due to the issues with early 90's breast implants. The breast implants were liquid silicone in a sac that would sometimes rupture and leak, causing problems.  The material used in Lunette menstrual cups is completely different, solid form of silicone with no possibility of any particles leaking to your body. It is FDA approved, hypoallergenic, toxic-free, durable and not harmful to human tissue. We use best possible quality of medical grade silicone, the same kind which is used in heart valves.